Non - Medical Senior Home Care Policies & Procedures Manual

  • Are you a Senior Care agency in need of a pre-written, editable policies & procedures manuals or forms? You've come to the right place.

    Our policy and procedure library consists of 140 Policies & Procedures Manuals and 31 Forms. This is the most comprehensive collection of customizable policy templates, policies, procedures, forms, competencies, job descriptions, and performance evaluations available anywhere (All docuemts are saved as templates in an editable Microsoft Word format).

    Preview Sample Pages.

    Employee Personal Safety
    Home Environment Safety
    Nursing Assessment
    Employee Performance Appraisal
    Get all 140 Policies & Procedures Manuals and 31 Forms

    Below is a full list of all the documents included in the package.

  • Policies & Procedures Included in the Package

    Organization & Administration
    Scope of Services
    Service Delivery & Client Care
    Human Resources
    Health & Safety
    Financial Management
    Quality & Risk Management

    Organization & Administration

    Mission, Vision & Values
    Legal Structure & Governing Body
    Organizational Structure
    Service Areas
    Operating/Service Hours
    Staffing & Staff Structure
    Roles & Responsibilities of Manager/Administrator
    Contracted Services
    Display of Home Care/Business License
    Certificates of Insurance
    Office Building's Compliance with Regulations
    Promoting Agency Services
    Record Management

    Scope of Services

    Services Provided
    Personal Care Services
    Homemaker Services
    Companion/ Sitter Services
    Respite Services
    Friendly Reassurance Services
    Chore Services

    Service Delivery & Client Care

    Service Delivery Process
    Provision of Information
    Assessing Client Needs
    Acceptance of Clients
    Service Plan
    Service Agreement
    Consent to Receive/Refuse Services
    Consent to Release Information
    Monitoring & Follow-up
    Client Notification of Change in Service
    Withdrawal & Termination of Service
    Rights & Responsibilities
    Matching Clients & Home Care Workers
    Supervision of Services
    Entering Clients' Homes
    Failure of Clients to Answer Door
    Client Emergencies
    Weather Related Emergencies
    Unstable Health Conditions
    Confirmation of Service Hours
    Transporting Clients in Private Vehicles
    Managing Clients' Finances/Property
    Legal Issues Regarding Clients' Finances/Property
    Allegations of Financial/Property Misuse
    Safe Storage of Medications
    Client Abuse
    Acceptance of Gifts
    Confidentiality & Privacy of Client Information
    Client Satisfaction Review
    Client Complaints/Grievances…
    Documentation & Client Records
    Records Kept in Clients' Homes
    Safeguarding Client Records
    Retention & Destruction of Client Records
    Client Access to Information

    Human Resources

    Recruitment, Selection & Hiring
    Pre-Employment Background Checks
    Licensure, Certification & Registration
    Job Descriptions & Employment Types
    Training & Development
    Personal Care Provider Training
    Homemaker Training
    Companion/Sitter Training
    Annual Training
    Staff Record of Training
    Competency Evaluations
    Probationary Period
    Performance Appraisals
    Human Rights
    Equal Opportunity
    Sexual Harassment
    Cultural Diversity
    Standards of Conduct & Work Ethics
    Conflict of Interest
    Employee Benefits & Compensation
    Employee Breaks
    Dress Code
    Privately-Owned & Agency Vehicles
    Drugs & Alcohol
    Secondary Employment
    Disciplinary Action
    Termination of Employment
    Personnel Records
    Confidentiality of Personnel Records

    Health & Safety

    Employee Personal Safety
    Home Environment Safety
    Hazardous Household Materials
    Oxygen Therapy
    Violence & Threats of Violence
    Bomb Threats
    Hostage Situations
    Suicide Situations
    Environmental Emergencies/Disasters
    Power Outages
    Chemical Spills
    Infection Control
    Blood-borne Diseases
    Exposure Control Plan for Blood-borne Diseases
    Reporting and Recording Exposure to Blood-borne Diseases
    Universal Precautions
    Personal Protective Equipment (PPE)
    PPE - Gloves
    PPE - Gowns & Aprons
    PPE - Masks & Protective Goggles
    Hand Washing
    Sharp Objects
    Handling & Transporting Specimens 5.70.70 Laundry
    Blood & Body Substance Spills
    Household Wastes
    Aseptic Techniques
    Care & Handling of Equipment
    Care of Urinary Catheters
    Hygienic Measures in the Home
    Food Safety
    Infectious/Communicable Diseases in the Community
    Employees with Infectious/Communicable Diseases
    Clients with Infectious/Communicable Diseases
    Pregnant Employees

    Financial Management

    Financial Management System
    Service Fees/Rates
    Cash Disbursements
    Cash Receipts
    Billings & Receivables
    Bank Reconciliations

    Quality & Risk Management

    Continuous Quality Improvement
    Continuous Risk Management
    Annual Agency Evaluation


    Bomb Threat Checklist
    Client Satisfaction Questionnaire
    Consent to Release Information
    Declination of Influenza Vaccination
    Employee Performance Appraisal
    Employee Time Sheet
    Employer & Employee Agreement
    Employment Candidate Interview
    Financial Transactions Record
    Flow Sheet
    Home Safety Checklist
    Incident Report
    Job Description - Manager/Administrator
    Job Description - Home Care Companion
    Job Description - Homemaker
    Job Description - Personal Care Attendant
    Job Description - Supervisor
    Mission, Vision & Value Statement
    Nursing Assessment
    Organizational Chart
    Personal/Private Vehicle Mileage Sheet
    Post Exposure Incident Report for Blood-borne Diseases
    Pre-employment Background Check
    Progress Notes
    Reference Checks
    Request or Decline a Hepatitis B Vaccine
    Rights & Responsibilities
    Service Agreement
    Service Plan
    Staff Record of Training


"I started my Non-Medical Senior care business but I had trouble putting together the necessary documents. I found and purchased this package and it had everything in it. This was a life saver."
- Samantha Greene (Charlotte, NC)

"This was indeed a great buy. Thanks for the help you guys."
- Tasha M. (Raleigh, NC)

"In 2010, I got laid off from my customer service job of 8 years and had problems finding another job. I decided to start my own non medical home care business. With the excellent manuals and tools from Senior Home Care Kit, I now have a good business with decent compensation to support my family. Not only do I love my business but I am able to assist the elderly people in my community with quality services to help them remain in their homes."
- Victoira Hall. (Houston, TX)

"The Complete Non medical home care guide was one of the most important purchases I ever made for my business. It is an excellent and detailed set of manuals and I recommend it to anyone."
- Robert M. (Denver, CO)

The Senior Market.

The trends reveal an abundance of new opportunities for entrepreneurs who want to combine caring with nursing. Baby boomers - members of the generation born between 1946 and 1964 - are approaching 60. By the year 2020, 1 in 4 people in the United States will be over the age of 65. The elderly population is increasing at nearly twice the rate of the general population - the 85-plus segment will swell more than 33 percent by 2010.

The evolving needs of older generations are having a major influence on what resources are necessary to prepare for the social and economic impact of the "senior boom". Considering starting a business serving this market? Then you must know how urgent the need is for senior services!

As people grow older, their needs and lifestyles change. There comes a time when even healthy, able-bodied seniors want to move from their larger homes into smaller ones that are easier to care for, or they may consider retirement communities. As their physical abilities naturally decline, seniors who want to stay in their own homes look for outside assistance with daily tasks, such as preparing meals, housekeeping, and managing personal hygiene. Seniors who are no long able to drive may seek out reliable transportation to medical appointments, social functions or shopping expeditions. And when seniors are no longer able to live alone, they may move in with family members or relocate to an assisted living facility. Almost 6.5 million seniors currently need assistance with their daily activities, and this number is expected to double by 2020.

1 in 4 will be over 65 by 2020!

The older population - persons 65 years or older - numbered 35.6 million in 2002, representing 12.3 percent of the U.S. population, or about 1 in every 8 Americans. By 2030, there will be about 71.5 million older persons, more than twice the number in 2002.

The time to act is now ... Senior Care Business Opportunity!